Refund & Returns Policy for Petfido
Last Updated: October 25, 2025
1. 7-Day Hassle-Free Return/Exchange
At Petfido, we want you and your furry friend to be completely happy with our products. Therefore, we accept returns and exchanges within 7 days from the date of delivery.
2. Eligibility (Which Products Can Be Returned)
| Product Category | Return/Exchange Eligible? | Condition |
| Dog Treats/Chews (Edible Goods) | ❌ NO RETURN / NO EXCHANGE | Due to health and safety regulations, all edible items (such as treats, food, and chews) are non-returnable once delivered, even if unopened. |
| Accessories (Leashes, Toys, Brushes, etc.) | ✅ YES | The product must be unused, in its original packaging, and in a resalable condition. |
| Damaged/Wrong Item Received | ✅ YES | If you receive a broken, damaged, or incorrect item. |
3. Non-Returnable Items (Items Not Accepted for Return)
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All Dog Treats, Food, and Chews.
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Any item not returned in its original, undamaged packaging.
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Items returned after the 7-day limit.
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Items purchased during sale or clearance.
4. How to Initiate a Return/Exchange (The Process)
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Contact Us: To start a return request, please email us at:
petfido.vijman@gmail.comor WhatsApp us (on your registered number). -
Required Information: In your email, please include your Order Number, Item Name, and the Reason for Return/Exchange.
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Proof of Damage: If the item was received damaged, please attach clear photos of the item and its packaging.
5. Refunds
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Once your return is approved, we will notify you via email.
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Your refund will be processed and credited to your original method of payment within 5-7 working days.
